At MaxGen Egypt, we strive to provide high-quality products and ensure customer satisfaction. However, if you need to return a product, please review our refund and return policy below:
1. Eligibility for Returns
- Products can be returned within 7 days from the date of purchase.
- Items must be in their original, sealed, and unopened condition. Any product that has been opened, used, or tampered with will not be eligible for return or refund.
- The product must be returned in its original packaging, including all accessories, manuals, and promotional items (if any).
2. Non-Returnable Items
- Opened or used products.
- Items without original packaging or missing accessories.
- Products damaged due to misuse or improper handling.
- Special orders or customized products.
3. Refund Process
- Once we receive the returned item and verify its condition, we will process the refund.
- Refunds will be issued via the original payment method within 7-14 business days.
- Shipping and handling fees are non-refundable.
4. How to Initiate a Return
- Contact our customer support team via phone or email to request a return authorization.
- Provide your order number and proof of purchase.
- Ship the item back to our designated return address. Return shipping costs will be borne by the customer unless the item is defective or incorrect.
5. Defective or Incorrect Products
If you received a defective or incorrect item, please notify us within 48 hours of delivery. We will arrange for a replacement or refund after verifying the issue.
For any inquiries or return requests, please contact us at:
📞 010 99 59 4962
📧 maxgen.supplements@gmail.com
MaxGen Egypt reserves the right to modify this policy at any time without prior notice.